Returns & Exchanges
At Trending Custom, we strive for 100% customer satisfaction with every personalized order. If your product arrives damaged or defective, we offer a hassle-free replacement or refund within 30 days of delivery.
Initiate Your Request
Contact our support team via email with your order number and a brief explanation of the issue you are experiencing.
Submit Visual Evidence
Provide high-quality photos or a short video showing the defect or the incorrect customization details to expedite the review process.
Review and Approval
Our quality assurance team will evaluate your claim within 48 hours to determine if it qualifies for a reprint or a full refund.
Resolution Delivery
Once approved, your replacement order will be prioritized in our production queue, or a refund will be issued to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing